From design to installation, our philosophy focuses on providing a full technical support that guides the client from the initial configuration stages through to the actual start-up of the plant and its ongoing management.
From design to installation, our philosophy focuses on providing a full technical support that guides the client from the initial configuration stages through to the actual start-up of the plant and its ongoing management.
Our expert technicians will guide you in selecting the most suitable solutions, tailored to the specific application you wish to develop. We also offer a testing session at our EUR.EX.LAB.
Prior to delivery, we perform a full test at our facility to ensure that lab extruder meets the agreed technical specifications and the highest quality standards.
We offer an additional test session at the customer’s facility, where our technicians verify functionality and performance and provide a training session to the customer’s staff.
We provide reliable, responsive after-sales support to ensure the long-term performance of the equipment, including technical assistance, spare parts supply and maintenance service.
Our technical support service is designed to ensure operational continuity, reduce downtime, and maintain high performance over time, thanks to rapid interventions, remote support, and the supply of certified spare parts.
Our team responds promptly to every request, providing initial feedback and starting the necessary checks within 24 hours. Reports are managed according to priority, acting quickly for emergencies and simpler requests.
For more complex interventions, we offer remote and on-site technical assistance, choosing the most suitable method for the situation. We work to reduce downtime and ensure operational efficiency and production continuity.
We provide quality spare parts and certified components to ensure high performance and durability. We perform targeted software updates to keep systems aligned with the most advanced technological standards and guarantee maximum production efficiency.
We provide our customers with support materials, such as video guides, technical manuals, and personalized maintenance details. This documentation serves as a clear and always accessible reference, essential for ensuring the correct and safe operation of the systems.
Do not hesitate to contact us for all your requests.